Today's busy customers demand fresher, more interesting grab-and-go offerings from their grocers and convenience stores. To meet these needs, transportation providers must guarantee that deliveries will be on time, with built-in flexibility to respond when volumes spike.
To improve operations, logistics and transportation providers utilize a mix of technology, equipment and expertise to leverage the supply chain, which works to reduce spoilage, offer a wider range of items than they may have had in the past and provide the freshest food products possible. As a result, grocers are able to focus on their core competencies and better compete within the marketplace.
Freshness drives the food business. To accelerate that freshness, some companies create separate supply chains for the different segments and profit centers within a store. Here's how this separation works:
Ultimately, grocers and logistics providers may create more geographically accessible warehouses to respond to this accelerated perishables track — a shift that would help solve the truck driver shortage, as many more drivers would be able to return home the same day.
Grocers require multi-stop, properly-sequenced deliveries, adjusting for minimum miles, specific delivery windows and curfews.
"With the emphasis on freshness, you want to be serving your stores as often as you can," says Tom Scollard, vice president of dedicated contract carriage for Penske Logistics. "Building efficient routes with more stops is the name of the game."
Here's how carriers optimize routing:
“With the emphasis on freshness, you want to be serving your stores as often as you can.”
Grocers need to schedule labor, so on-time deliveries are critical in order to have the staffing necessary to load and unload items from the truck and onto the store shelves.
Deliveries to grocery stores include more driver involvement than deliveries within other industries, so hiring the right type of individual is key.
The driver/grocer relationship can be beneficial to both parties. Here's how you can make it work:
Within the grocery segment, volumes often spike during certain times of the year. The ability to scale up quickly enables grocers to keep their shelves stocked, generating consumer loyalty. Volume spike periods include:
“[Grocers] want to take advantage of the surge in volume, which means the ability to flex on the fly is valuable,” says Scollard. “It gets down to planning and working with the customer well in advance of when these events occur and utilizing our scale across our business to support them with extra equipment and extra drivers.”
The Food and Drug Administration is continuing to craft its final regulations surrounding the Food Safety Modernization Act. Carriers know there will be new restrictions on food haulers, which will add to the complexity of food delivery. These regulations are bound to affect everyone in every segment of the food supply chain. Here are some ways carriers can prepare to be in compliance:
“It gets down to planning and working with the customer well in advance of when these events occur.”
By taking these five steps to more specifically define and delineate your supply chain, you will see greater cost efficiencies, time savings and satisfaction in your partnerships with the grocery segment, while creating a more compliant-ready transportation model.
Tom Scollard is Vice President of Dedicated Contract Carriage for Penske Logistics. He brings more than 30 years of transportation and logistics experience to the business. Scollard joined Penske in 2010 as a Strategic Account Executive servicing DCC accounts before being named to his current position. Prior to joining Penske, he served as Vice President of Sales for Quickway Distribution Services. He also worked at Rollins (prior to its purchase by Penske Truck Leasing) as DCC Director of Logistics Sales and in national account sales. Scollard is also a member of the Council of Supply Chain Management Professionals (CSCMP).
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